FAQ
Agua Menta guarantees the protection of a secure purchase to its users, as we use the dedicated Secure Socket Layer (SSL) Security Certificate, which encrypts and protects the data sent by users via the internet. The Digicert system guarantees the user that their information and transactions will be stored and protected at the time of purchase. All information used in our system, from the password to the payment data, is encrypted, thus preventing any type of change or consultation by third parties.
To request the cancellation of the order, we ask you to contact us through our service channels as soon as possible after the completion of the order, as our billing and shipping process is fast, may be that the cancellation option is no longer available in our system.
First we ask you to check if it really is past the delivery deadline, remembering that the deadline begins to count one business day after the date of approval of payment of the order. If the deadline for delivery, after confirmation of payment, has expired, please contact us through our service channels, to analyze the situation with the carrier and resolve as soon as possible.
Our system does not allow us to make any changes to the order after the purchase has been completed. If you want to cancel the purchase to redo it, it is important to contact our SAC quickly, so we can analyze this possibility, since after billing we can not cancel the order, only the return.
Another option is to receive the parts and request the exchange or return (the latter option, respecting the deadline of up to 7 days after receiving the products). It is good to remember that in both possibilities we cannot guarantee the availability of products.
To track the status of your order, log in and click “My Orders”. It is there that you will access the tracking of your order and track its evolution. It is important that you use the same purchase email to verify the order.
If your order has arrived incomplete, we ask that you immediately contact the customer service through our service channels, informing if the box shows signs of violation and the order data (including the missing item)so that we can analyze and resolve what happened as quickly as possible. We always ask that orders with signs of violation in the delivery package be refused receipt.
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PRIVACY POLICY
At Agua Menta, we are committed to guaranteeing the privacy of our clients, with all and any information collected on this website.
Agua Menta will keep all the information provided by our clients in secrecy, not sharing it in any way with anyone, and using it only for the proper functioning of the orders and / or when the user wants to receive brand-related information, such as promos and / or offers , newsletters, latest updates, fresh releases, and so on. As a customer, you can always choose what you want to see in our newsletters, or if you do not want to receive any mail from us at all. Our customers are our priority, therefore all data collected is used to make our relationship with our customers as pleasant and feasible as possible. All data is collected automatically without human involvement. This Privacy Policy may be changed, altered, updated or modified at any time without prior notice or explanation to the user.
MAILS SHIPPING
When you visit our website, we may request your email. You decide whether you want to receive emails with exclusive deals, collection releases, etc., or not. Emails will be sent with your prior consent and you can unsubscribe at any time by clicking the link in our emails.
COOKIES
Cookies or computer cookies are small data files that are generated on the user’s computer. We use cookies in our website to allow us to obtain the following information: the time and date of your last visit to our website. We use our own cookies and those of third parties to keep record of users for analytical and advertising purposes.
RIGHTS
All content on this website(including without limitation all texts, logos, images, and any information, as well as the brand name “Agua Menta” ) is the sole and exclusive property of the brand Agua Menta and, therefore, subject to copyright and intellectual property rights. Using, sharing, or reproducing anything found in this website is strictly prohibited, regardless of whether it is for commercial or private use, without prior written authorization from Agua Menta, as stipulated by the Law on Intellectual Property Rights.
TERMS OF USE
The user is aware of and fully agrees with the fact that some products in the catalog may not be available momentarily or permanently and may not be available in any of the physical stores of the Agua Menta brand, since some products are merely used as props or accessories, or for visual content.
Due to a technological matters, Agua Menta cannot guarantee the accuracy of the colors, since they can vary according to the screen of the device in which it is viewed, and Agua Menta cannot be held accountable for any differences among them.
When entering to our website and / or providing personal information, the user automatically declares to accept the terms of use and Privacy Policies
It is the sole responsibility of the user to guarantee the accuracy and legitimacy of the personal information provided on this website, thus exempting Agua Menta from any responsibilities and / or issues coming from providing inaccurate information, knowing that Agua Menta may even suspend indefinitely or permanently and immediately the user’s account without prior notice and reject any and all forms of using it.
We are permitted under law to disclose your personal information to third parties, if necessary to comply with the law (such as a Federal data protection law or any investigation required by law), as well as for investigations regarding the defense against danger poised to public order or criminal prosecution.
You can rest easy. We have adopted an optimal level of protection of the Personal Data we handle, and have installed all the means and technical measures at our disposal according to the state of the technology to prevent loss, misuse, alteration, unauthorized access and theft of Personal Data.
Your data will not be transferred to third parties, unless legally required
DISCHARGE
The information contained on the Agua Menta website (the “service”) is for general information purposes only. Agua Menta assumes no responsibility for errors or omissions in the content of the service.
In no case will Agua Menta , its directors, employees, representatives, distributors, or suppliers be responsible for any extraordinary, direct, indirect, consequential, or incidental damage, or for any damage that may be, in the event of a contract action, negligence or complaints , derived or connected with the use of the service or the content of the service. Agua Menta reserves the right to make additions, removals, or modifications to the content of the service at any time without prior notice. Agua Menta does not guarantee that the website is free of viruses or other harmful components, although it takes all the necessary security measures to prevent it from happening.
COMMENTS
When visitors leave comments on the site, we collect the data displayed in the comments form, as well as the visitor’s IP address and the browser’s user agent string to aid in spam detection.
EXCHANGE POLICIES
In Agua Menta, our top priority is keeping our customers happy and feeling that they received the best service and the best product. For these reasons, if you want to exchange one or more items purchased in our online store, you have the right to do so within 30 days of from the day you received your purchase.
IMPORTANT: The exchange policy will only apply to items that 1) have all tags still attached, 2) show no signs of manipulation, 3) are in their original packaging and with all their accessories intact, and 4) have not been used, washed, or altered. Products that do not fulfill these conditions will not be accepted for exchange and will be automatically sent back to the client without notice.
Agua Menta will not bear any of the shipping costs for any exchange. Both shipping costs (from the customer to us, and back to its destination) will be borne by the costumer.
How our exchange process works:
For the first exchange shipping is free (valid only for shipments within the Dominican Republic).
Step 1- On this page you will find a form that says, “Exchange Form”, fill it out with the required information.
IMPORTANT: Check very carefully the conditions of the “Exchange Policies” and that your product (s) meet (s) all the requirements requested to make an exchange in the online store of Agua Menta.
Step 2- You will receive an email with instructions on how to proceed with the shipment to our warehouses, the shipping address, and the name of person who will be in charge of contacting and assisting you through the process .
Step 3- After a representative has contacted you and you have confirmed that the product(s) comply with our exchange requirements, you can proceed with the shipment of the goods.
Step 4- Once we receive the merchandise, we will proceed to inspect it. If everything meets the standards required by the brand, we will send by e-mail, within no more than 20 business days, a coupon with the same amount of your purchase, to be redeemed in our online store.
IMPORTANT: As it is an intimate garment, Agua Menta DOES NOT accept returns.
IMPORTANT INFORMATION
1- We will not proceed to issue your coupon until the product(s) have been checked and approved, nor do we make product reservations on the page. Changes are subject to availability.
2- Coupons must be redeemed within 60 days after being sent to your email.
3- Do not make ship your product(s) without first going through the exchange procedure and that one of our staff has contacted you.
4- If by the time of delivery the package looks manipulated or damaged, do not receive it and immediately notify our Customer Service Center to the email atencion@aguamenta.com .
5- Changes are not accepted in physical stores.
6- When changing a product, you will receive a coupon to redeem within our web page. If your new purchase exceeds the value of the coupon, you will only proceed to pay the difference of your purchase.
7- If the change occurs outside of the Dominican Republic , apart from any difference that may be in the purchase (case mentioned in point 6), you will have to pay for the shipping again, regardless of the amount of the purchase .
IN CASE OF RETURN BY THE SHIPPING COMPANY
In the event that the shipping company returns the merchandise alleging “address not valid”, “address change”, “customer not found” or any other reason that prevents the shipping company from delivering your order, the sale will be automatically canceled and we will proceed to refund your money minus administrative fees processed by the financial entity that processed your bank transaction.
Before the refund / return of your money, we will contact you, to see what has happened, if there was an error and you agree that we proceed to send your order again
DELAY OF ORDERS
Agua Menta will ship your order up to 3 days after receiving it. You will be provided with a Tracking Number on the page of the company that will transport you (according to your choice), so that you can see where your package is. If your order does not arrive on the estimated date, please contact our Customer Service Center to the email atencion@aguamenta.com , so that we can find out what could have happened.
AGUA MENTA GUARANTEE
If Agua Menta has made any mistake in your order and you decide not to accept it again, we will proceed with the refund in full, without any kind of discount or penalties.
SHIPPING POLICIES
The price, delivery time and conditions of the shipments may vary according to the destination and / or the chosen modality.
Shipments are made up to 3 business days after placing the order.
SHIPPING IN THE UNITED STATES
Agua Menta provides Free shipping to the entire United States, with no minimum purchase required (Free shipping is done by USPS).
DELIVERY OUTSIDE THE UNITED STATES
Agua Menta works with one of the biggest companies in the world to ship to any country in the world, it’s DHL, for international shipments.
Orders are shipped by courier within 3 days of check-in.
Deliveries are made during business hours, any questions or changes, please contact DHL in your country. For any queries about the status of your shipment, please visit www.dhl.com using your shipment tracking number, which arrived in your email.
We remind you that when purchasing on the Agua Menta website, more than U$500.00, your shipping is FREE to any destination in the world.
IMPORTANT: Agua Menta is not responsible for any delay you may have in your shipment.
IMPORT TAXES
Each country has its own laws for imports, so all shipments are subject to tax payments, (check if it applies in your country, so you don’t have any unwanted surprises). As we work with DHL, they give you the option to do the entire process for you (if applicable), they can take care of the entire customs process (Import) as well as the Taxes and/or Duties payment process (if applicable) ), the other option is that they deliver all the documentation and you take care of the entire customs process (Import) in your country.
If there are no taxes to pay, you will receive your purchase directly from the comfort of your home.
IMPORTANT: None of the Agua Menta products include import taxes from any country (if applicable). Agua Menta is not responsible for any payment of import taxes or any expenses that may be generated when entering the country of destination, all expenses related to custom clearance (expenses, tariffs, taxes, customs brokers, etc.), are borne entirely by the client.
SHIPPING COSTS FOR DHL
For Agua Menta, customers come first. That’s why, to give you the best service possible, you could even get free shipping.
For purchases up to $ 199.99, you will pay $ 40.00 for shipping.
For purchases of $ 200.00 to 299.99, you will pay $ 30.00 for shipping.
For purchases of $ 300.00 to 399.99, you will pay $ 20.00 for shipping.
For purchases of $ 400.00 to 499.99, you will pay $ 10.00 for shipping.
When you buy more than $ 500.00, you will get FREE SHIPPING
These shipping costs are for any destination in the world.
PAYMENT
Agua Menta uses a reliable payment gateway system, which is PayPal, so you can pay with most Cards and both with the highest level of security, so you are guaranteed that your data is protected.
Any questions you have, you can contact our Customer Service Center to the email atencion@aguamenta.com .
If your data is incomplete or incorrect, Agua Menta reserves the right to cancel the order for security reasons.