Who we are

Our website address is: https://aguamenta.com.

With the Dominican Republic Company FLORPA S.R.L. RNC: 131-744222
Carretera Barcelo, Km 3,5 Naves 1, 2 y 3 Bloque C

Terms and Conditions (“Terms”)

At Agua Menta, we are committed to and guarantee the privacy of our clients, with all and any information collected on this website.

Agua Menta will keep all the information provided by our clients under secrecy, not sharing in any way with anyone, using only for the proper functioning of the orders and / or when the user wishes to receive information from the brand, such as promotions and / or offers. , newsletter, news, launches, always the client deciding what information he wishes to receive or respecting if he does not wish to receive anything. Our clients are in the first place, for this, the data collected is used to make our relationship as a brand and our clients more pleasant and useful. All data is collected automatically, without the intervention of people. Said Privacy Policy may be changed, altered, updated or modified at any time, without the need for any communication and / or prior notice.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to aid spam detection.

Sending Emails

When you visit our Website, we may request your email, you decide whether or not you want to receive emails with Exclusive Promotions, Collection Launch, etc. The sending of these emails will be done with your prior authorization and you can deactivate them at any time, through the Link in your Email.

Cookies

Our website uses cookies or computer cookies that are small data files that are generated on the user’s computer and that allow us to obtain the following information: The date and time of the last time the user visited our website. We use our own cookies for the registration of users and third parties for analytical and advertising purposes.

Rights

All the intellectual property rights of this website on texts, logos, images or any information contained in this website, as well as the brand “Agua Menta” are solely and exclusively property of the brand Agua Menta, being prohibited the use, sharing or reproduced by any means, whether for commercial or private use, without the prior written authorization of Agua Menta, as stipulated by the Law on Intellectual Property Rights.

Terms of Service

The user has full knowledge and nothing to oppose that some products in the product catalog may not be available momentarily or permanently and may not be available in any of the physical stores of the Agua Menta brand, since some products are merely accessories. illustrative.

Due to a technological issue, Agua Menta cannot guarantee the accuracy of the colors, since they can vary according to the monitor of each computer, and Agua Menta cannot be responsible for any difference in them.

When you enter our website and / or provide your personal data, the user declares to automatically accept the conditions of use and Privacy Policies

It is the user’s total responsibility to guarantee the information and the legitimacy of the personal data provided on this website, thus exempting Agua Menta from any responsibilities and / or disorders regarding inaccuracy of the information, and Agua Menta may even suspend for an indefinite or permanent period immediately, the user’s account, without prior notice and to refuse all and any use.

We are authorized to share your data with third parties, if necessary to comply with the law (example a Federal data protection law or any investigation that is required by law), as well as for inspections for purposes of defense of danger to public safety or criminal prosecution.

Disclaimers

The information contained on the Agua Menta website (the “service”) is for general information purposes only. Agua Menta does not assume any responsibility for errors or omissions in the content of the service.

In no case, Agua Menta, its directors, employees, representatives, distributors or supplier, will be responsible for any special, direct, indirect, consequential or incidental damages or for any damages that may be, in the event of a contract action, negligence or complaints, derived or connected with the use of the service or the content of the service. Agua Menta reserves the right to make additions, deletions or modifications to the content of the service at any time without prior notice. Agua Menta does not guarantee that the website is free of viruses or other harmful components, although all security measures will be taken.

Exchange Policies

For Agua Menta the most important thing is to have our clients happy and that they feel that they received the best Service and the best product, for this if you want to change one or more pieces, purchased in the On Line store, you have up to 30 days to change the (s ) itself, this period is counted from the day you receive the product.

IMPORTANT: Changes, only products that have the labels on without violating, original packaging, have all their accessories and that have not been used, washed or altered, will be accepted. All products that do not comply with these conditions will not be accepted for exchange and will be automatically sent back to the customer without prior notice.

Agua Menta does not take charge of shipments for changes, both from the client to the company, and from the company to the client.

How do the changes work?

First Change shipping is free (rule valid only for shipments within the Dominican Republic)

Step 1- On this page you will find a Form that says “Change Form”, fill out this Form with the required information.

IMPORTANT: Check very well the conditions of the “Change Policies” and that your product (s) meet all the requirements requested to make a Change in the Agua Menta On Line store

Step 2- You will receive an email with instructions on how to proceed with the shipment to our warehouses, the shipping address and the personnel who will be in charge and in contact with you.

Step 3- After a representative contacts you, that you have confirmed that the product (s) meet the required conditions, you can proceed with the shipment of the merchandise.

Step 4- Once we receive the merchandise, we will proceed to inspect; If everything meets the standards required by the brand, we will proceed to send you by email, in up to 20 business days, a Voucher in the same value as your purchase, to consume again in our Online Store.

IMPORTANT: As it is an intimate garment, Agua Menta DOES NOT accept returns.

Other important topics

  1. We do not proceed to send a coupon for the returned amount, until the approval of the analysis of the product (s), nor do we make product reservations on the page. Changes are subject to availability.
  2. Coupons have a consumption time of up to 60 days after being sent to your mail.
  3. Do not make the shipment (s) without first doing the Exchange procedure and having one of our personnel contacted you.
  4. If at the time of delivery the packaging is violated or damaged, do not receive the order and immediately notify our Customer Service Center by email atencion@aguamenta.com.
  5. Changes are not accepted in physical stores.
  6. When changing a product, you will receive a coupon for the purchase amount to consume within our page, in case your new purchase exceeds the value of the coupon, you will only proceed to pay the difference of your purchase.
  7. If the change occurs outside the Dominican Republic, apart from any difference that may exist in the purchase (case mentioned in point Number 6), you have to pay for the shipping again, regardless of the purchase amount.
     

Shipping Policy

The price, delivery time and conditions of shipments may vary according to the destination and / or the method of collection or pickup.

Shipments are made in up to 3 business days, after placing the order.

Pickup & Delivery in Dominican Republic

Agua Menta offers Free PICKUP to the entire Dominican Republic, without the need for a minimum purchase (they are made by BMCargo and the same is made up to the branch you choose according to your province within the Dominican Republic where they are available).

The client has the option of a Free Delivery within Greater Santo Domingo, the options are available at the time of Checkout, there you choose the shipping method.

Delivery Outsite of Dominican Republic

Agua Menta works with DHL, one of the largest courier and parcel companies in the world, to handle its shipments to any international destination.

Orders are shipped up to 3 days after billing.

Deliveries are made during business hours. Please contact DHL in your country if you have any questions or need to make any adjustments. For any questions about the Status of your shipment, please go to www.dhl.com, then type in the Tracking Number of your shipment that was sent to your email.

We remind you that when you buy more than US $ 300.00 on the Agua Menta website, your shipment is FREE to the American Continent. And when you buy more than US $ 500.00 on the Agua Menta website, your shipment is FREE to the rest of the world, besides American Continent.

IMPORTANT: Agua Menta is not responsible for any delay experienced with your shipment.

Custom Duties and import taxes

Each country has its laws for imports, so all shipments are subject to tax payments, (please check with your local authorities which or if any duties apply to your country, so as not to have any unwanted surprises). Since we work with DHL, you may want to let the company do the whole process for you (if applicable), which means they can take care of the entire Customs process (Import), as well as the Tax and / or Duty payment process (if applicable). The other option is that they provide you with all the documentation and you handle the entire Customs (Import) process in your country.

If there are no taxes to pay, you will receive your purchase directly at the comfort of your home.

IMPORTANT: None of the Agua Menta products include import taxes from any country (if applicable). Agua Menta is not responsible for any payment of import taxes or any expenses that may be generated when entering the country of destination, all expenses related to custom clearance (expenses, tariffs, taxes, customs brokers, etc.), are borne entirely by the client.

Shipping Costs America with DHL

For Agua Menta, customers come first. That’s why, to give you the best service possible, you could even get free shipping.

Purchases Amount Estimated delivery time Shipment cost
Up to US$ 199.99 3-5 business days $32
US $200.00 to US$ 299.99 3-5 business days $20
US $300.00 and Up 3-5 business days FREE

These shipping costs are for any destination in the American continent.

Shipping Costs for the Rest of the World with DHL

For Agua Menta, customers come first. That’s why, to give you the best service possible, you could even get free shipping.

Purchases Amount Estimated delivery time Shipment cost
Up to US$ 199.99 3-5 business days $40
US$ 200.00 to US$ 299.99 3-5 business days $30
US$ 300.00 to US$399.99 3-5 business days $20
US$ 400.00 to US$499.99 3-5 business days $10
US$ 500.00 and up 3-5 business days FREE

These shipping costs are for the rest of the world, outside the American continent.

Return cases by the shipping company

In the event that the shipping company returns the merchandise claiming “invalid address”, “change of address”, “customer not found” or any other reason that prevents the shipping company from delivering your order, the sale will be automatically canceled and we will proceed to refund your money, minus the administrative fees processed by the company that processes the bank transaction,

Before the refund / return of your money, we will contact you, to see what has happened, if there is an error and you agree, we will proceed to send your order again

Payments for Dominican Republic

Agua Menta uses the CardNet platform to proceed with payments, so you can pay with most Cards and with a very high level of security, so you have the guarantee that your data is protected.

Any questions you may have, you can contact our Customer Service Center by email atencion@aguamenta.com.
If your data is incomplete or incorrect, Agua Menta reserves the right to cancel the order for security reasons.

PAYMENTS BY BANK TRANSFER (VALID ONLY FOR PURCHASES WITHIN THE DOMINICAN REPUBLIC)

Agua Menta accepts bank transfers, once the purchase process is finished, choose bank transfer, once you have made the transfer, proceed to send the receipt to the mail pagosonline@aguamenta.com.
Once we verify the funds in the account, we will proceed with the shipment of your order.
Floripa SRL
RNC: 1-3174422-2

Banco BanReservas Current Account (Dominican Pesos)
9601451357

Banco BanReservas Savings Account (American Dollars)
9601451544

Payments outside the Dominican Republic

Agua Menta uses a great payment platform, which is PAYPAL, so you can pay with most of the Cards and both with a very high level of security, so you have the guarantee that your data is protected.

Any questions you may have, you can contact our Customer Service Center by email atencion@aguamenta.com.
If your data is incomplete or incorrect, Agua Menta reserves the right to cancel the order for security reasons.

Order Delay

Agua Menta will send your order in up to 5 working days after receiving it, you will be informed by a Tracking Number on the page of the company that will transport it (according to your choice). If your order does not arrive on the estimated date, please contact our Customer Service Center by email atencion@aguamenta.com, so that we can verify what may have happened.

Agua Menta Guarantee

If Agua Menta has made any mistake in your order and you decide not to accept it anymore, we will proceed with the refund in an integral way, without any kind of discount or penalties.

Contact Us

If you have any questions contact us. Costumer Service Center by chat or email atencion@aguamenta.com 

FLORIPA S.R.L. RNC: 131-744222
Carretera Barcelo, Km 3,5 Naves 1, 2 y 3 Bloque C