Shipping Policy

The price, delivery time and conditions of shipments may vary according to the destination and / or the method of collection or pickup.

Shipments are made in up to 3 business days, after placing the order.

Pickup & Delivery in Dominican Republic

Agua Menta offers Free PICKUP to the entire Dominican Republic, without the need for a minimum purchase (they are made by BMCargo and the same is made up to the branch you choose according to your province within the Dominican Republic where they are available).

The client has the option of a Free Delivery within Greater Santo Domingo, the options are available at the time of Checkout, there you choose the shipping method.

Delivery Outsite of Dominican Republic

Agua Menta works with DHL, one of the largest courier and parcel companies in the world, to handle its shipments to any international destination.

Orders are shipped up to 3 days after billing.

Deliveries are made during business hours. Please contact DHL in your country if you have any questions or need to make any adjustments. For any questions about the Status of your shipment, please go to www.dhl.com, then type in the Tracking Number of your shipment that was sent to your email.

We remind you that when you buy more than US $ 300.00 on the Agua Menta website, your shipment is FREE to the American Continent. And when you buy more than US $ 500.00 on the Agua Menta website, your shipment is FREE to the rest of the world, besides American Continent.

IMPORTANT: Agua Menta is not responsible for any delay experienced with your shipment.

Custom Duties and import taxes

Each country has its laws for imports, so all shipments are subject to tax payments, (please check with your local authorities which or if any duties apply to your country, so as not to have any unwanted surprises). Since we work with DHL, you may want to let the company do the whole process for you (if applicable), which means they can take care of the entire Customs process (Import), as well as the Tax and / or Duty payment process (if applicable). The other option is that they provide you with all the documentation and you handle the entire Customs (Import) process in your country.

If there are no taxes to pay, you will receive your purchase directly at the comfort of your home.

IMPORTANT: None of the Agua Menta products include import taxes from any country (if applicable). Agua Menta is not responsible for any payment of import taxes or any expenses that may be generated when entering the country of destination, all expenses related to custom clearance (expenses, tariffs, taxes, customs brokers, etc.), are borne entirely by the client.

Shipping Costs America with DHL

For Agua Menta, customers come first. That’s why, to give you the best service possible, you could even get free shipping.

Purchases Amount Estimated delivery time Shipment cost
Up to $ 199.99 3-5 business days $32
$200.00 to 299.99 3-5 business days $20
$300.00 and UP 3-5 business days FREE

These shipping costs are for any destination in the American continent.

Shipping Costs for the Rest of the World with DHL

For Agua Menta, customers come first. That’s why, to give you the best service possible, you could even get free shipping.

Purchases Amount Estimated delivery time Shipment cost
Up to $ 199.99 3-5 business days $40
$200.00 to 299.99 3-5 business days $30
$300.00 to 399.99 3-5 business days $20
$400.00 to 499.99 3-5 business days $10
$500 and UP 3-5 business days FREE

These shipping costs are for the rest of the world, outside the American continent.

Return cases by the shipping company

In the event that the shipping company returns the merchandise claiming "invalid address", "change of address", "customer not found" or any other reason that prevents the shipping company from delivering your order, the sale will be automatically canceled and we will proceed to refund your money, minus the administrative fees processed by the company that processes the bank transaction,

Before the refund / return of your money, we will contact you, to see what has happened, if there is an error and you agree, we will proceed to send your order again